What is your return / remake policy?
Well, we live to make you happy. In an unlikely event that you face any problem with your order, we would do our level best to make it to solve it for you asap. For all custom products returns are based on the following points.
a) If you receive a different product to what you had ordered.
Ans: We have got you covered. No sweat
When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2 inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!
b) If your fit is not perfect?
Ans: Again, you are covered. Please read our Alterations Policy for the same.
c) My order was placed by mistake. I want to cancel my order.
Ans: No problem at all.
If you feel you have placed an order by mistake, please notify us no later than 12 hours as after that we will not be able to issue you a refund as the production process would have started. Please note, expedited orders cannot be cancelled.
d) If you receive a defective product?
Ans: We will not live with this sin! You shall bear no pain!
At Hangrr, every product is 100% individually custom made and handmade according to the customer's design and size preferences. In the case of a production error, please send an email to firstname.lastname@example.org. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days. We will then exchange your product for no extra cost.
*No returns/ exchanges can be made for accessories & Gift cards. All sales are final.
** All customers are always covered with 180 Days free alterations & Free remakes on their first order in all cases to ensure hassle free, risk free shopping every single time!