What is your return / exchange policy?
Well, we would like to say we live to make you happy. In an unlikely event that you would like to return or exchange your garments, we would understand and do our level best to make it the best experience for you. But, as you know by now we are very different in the world of fashion. With the 100s of customization options, MTM options returns are based on the following points.
a) If you receive a different product to what you had ordered.
Ans: We have got you covered. No sweat
When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2 inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!
b) If your fit is not perfect?
Ans: Again, you are covered. This is awesome isn’t it?
The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error. You can seek our alterations credit in such scenario. Please read our Alterations Policy for the same. We have got you covered. :)
c) My order was placed by mistake. I want to cancel my order.
Ans: No problem at all.
If you feel you have placed an order by mistake, please notify us no later than 12 hours as after that we will not be able to issue you a refund as the production process would have started.
d) If you receive a defective product?
Ans: We will not live with this sin! You shall bear no pain!
At Hangrr, every product is 100% individually custom made and handmade according to the customer's design and size preferences. Hence, we cannot process refunds for any reason except production error or manufacturing defects. In the case of a production error, please send an email to firstname.lastname@example.org. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days.
What if the product can't be altered? Would you remake?
Ofcourse we will. :)
At Hangrr, every product is individually cut and hand-made by an experienced tailor. In our experiences, the chances of remakes are a rarity because we pay a lot of attention in making the garment as per the supplied measurements. Each garment is automated via our core engine technology and all the garments follow a rigorous Quality Check process before we ship them from our factory. Unlike other custom clothiers online, we manufacture our own products, check them by ourselves and ship them by our own. Hence 100% efficiency and no chances of negligence or shipping you a wrong product either.
In the rare case, where there has been a production error from our end, we will offer a full remake, no questions asked. What is a production error? Any change in the garment that is not related to the changes in measurement supplied is a production error. We hope you understand that if the measurements supplied our wrong, there is very little that we can do.
However, in the situation where a remake is necessary, please follow the following guidelines. Firstly, in order to qualify for a remake, you can send us an email at email@example.com within 30 days of receiving the product. Only once we agree to it and your request does not violate our terms of contract, you can ship back the product to us using the cheapest local postal/shipping service. Please keep the value to ‘USD 1’ and mention on the product ‘Returned Garments’. Returned product should be in an unworn and unaltered condition. Product design cannot be changed for the returned garment. Hangrr, reserves all rights to judgement of the requirement of a return.