Over the last decade we have come up with some amazing customer friendly policies to make your online shopping experience with us as hassle free as possible. From developing cutting edge Artificial Intelligence to super fast free shipping, we are continously innovating to help you look the best - always! Please have a look at our industry leading customer policies that help you shop with confidence.
We want to be with you at every step of the way. We want to ensure that you drive maximum value from your clothing. Hence, we came up with our amazing alteration policy. It not only gives you the complete confidence to know that no matter what your clothes will fit your taste, it also gives you the ease of size-free shopping.
180 Days Free Alterations
For all your Hangrr products we give you a free alteration anytime in 180 days from the date on purchase. You might have lost some weight or gained some, but that will no longer mean you have to wear your old fits. We are with you in the journey of always looking dapper.
This one-of-a-kind service gives you the complete ease of mind while shopping online.
When to avail free alteration?
Anytime you like. Just anytime.
All you need to tell us is what you would like to change. For instance, if you lost weight you can let us know to tighten your jacket by 1.5 inch. We will only be able to alter changes that are at least an inch or more. Alterations once made cannot be reversed. Also, please note garments cannot be altered by more than the seam allowances. Please check with your designated Hangrr stylist for acceptable alteration guide & seam allowances.
How to ship for alterations?
You can get in touch with our conceirge team to ship us your Hangrr garment for alteration. All alterations need to be self shipped to our production facility with the tagging instructions given by our support staff. The alteration shipping charges will be reimbursed to your Hangrr e-wallet and can be used anytime. You will need to forward your shipping bill invoice to us for the same. The maximum credit would be 10% of the product value at the time of purchase.
We will ship you the product after alteration with no additional cost. Absolutely Free!
You can also avail re-alterations if you like. But those will be chargable as per the rates prevalant at the time of alteration.
If you wish to alter locally, we have still got you covered! You can get it altered locally and let us know the changes made & alteration invoice. First, we will save the changes for all future orders & second we will refund you the invoice value to your Hangrr Wallet. (All alteration credits are capped at 10% of total product value at the time of purchase).
Your peace of mind is of atmost importance to us. If your garment cannot be altered, we will remake your first garment for no additional charges. Guaranteed. You can ask for a Remake anytime before 30 days of receiving your product. Read remake faqs for more details.
All our custom made products ship free to North America, Australia, UK, Singapore & India. For all other regions there is a flat fee for all order under 500 USD. You can change / selct your shipping destination from the top right corner of your screen.
Returns & Exchanges
Since all our products are custom made specially for you, all sales are final. But, we got you covered 360 degree with our super awesome 180 Day free alteration & 30 day free remake policies. This ensures that every garment you custom make with Hangrr is secure & perfect every single time. There is not a chance in the world that you would not fall in love with custom made products made specially for you. There is a popular quote amongst our customers - 'Once you wear a Hangrr fit, nothing fits your life better!'
Well, we would like to say we live to make you happy. In an unlikely event that you would like to return or exchange your garments, we would understand and do our level best to make it the best experience for you. But, as you know by now we are very different in the world of fashion. With the 100s of customization options, MTM options returns are based on the following points.
a) If you receive a different product to what you had ordered.
Ans: We have got you covered. No sweat
When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2 inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!
b) If your fit is not perfect?
Ans: Again, you are covered. This is awesome isn’t it?
The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error. You can seek our alterations credit in such scenario. Please read our Alterations Policy for the same. We have got you covered. :)
c) My order was placed by mistake. I want to cancel my order.
Ans: No problem at all.
If you feel you have placed an order by mistake, please notify us no later than 12 hours as after that we will not be able to issue you a refund as the production process would have started.
d) If you receive a defective product?
Ans: We will not live with this sin! You shall bear no pain!
At Hangrr, every product is 100% individually custom made and handmade according to the customer's design and size preferences. Hence, we cannot process refunds for any reason except production error or manufacturing defects. In the case of a production error, please send an email to firstname.lastname@example.org. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days.
Duties & taxes
Custom duty & local taxes may be applicable in your region. We have priced our products in a way that even if you are charged local duties & taxes you would still end up saving compared to any other brand of similar quality. We work relentlessly to bring to you the best value for money for every Hangrr product.
Got more questions? Go to FAQs