I received my Hangrr garments, but I think I might need some minor alterations.
We put in a lot of love and hard work in making your products. Mostly, the fit is great, but sometimes something can go wrong. Maybe the measurements went wrong, maybe the type of fit understanding went wrong. We can totally understand. But be rest assured each garment goes through a rigorous quality control and check process. It passes multiple stages of fit testing via our patent pending AI platform that has revolutionized the way custom clothing fits. But each person's viewpoint and feeling of the garment may differ. This is the reason why we provide an additional alteration policy over and above our already amazing prices and offerings compared to any other custom clothier online.
Your garment is tailor made and has an ample room for alterations in Hip, Waist, Sleeves, and Chest. It is quite common in the custom clothing industry to get your garments altered locally. Achieving a 100% fit in the first go might not be possible and hence our customers see alterations more as a process and less of a hassle as it helps in achieving a right expectation for the even the most minute details.
Our customers appreciate our sincerity and keep coming back to us because unlike other custom clothiers online, we have kept our pricing completely frill free and we believe in building trust by doing great work repeatedly.
Can I send you the garments for alterations?
Yes, you can. We request you to ship them back to us using your local and least expensive shipping service and keep the value to '1 USD' and write the purpose 'Shipping for alteration'. This step is very important. We shall not be able to accept your shipment if the value written is not correct. Once we receive your garments, we will alter and ship them back to you with no additional cost. We request you to be very clear with your alterations request. In our experience, most of the alterations are personal viewpoint based. The slim fit may differ for a lean built person as opposed to a stout built person. But it is our promise that we will work with you to achieve a truly great fit for your clothes.<
How can I get my garments altered locall?
If you would like to fine tune, you can easily consult your local alterations shop and to adjust the charges use our alterations credit. You can also write to us so that one of our Stylists can provide you with an objective second opinion of how your garment fits. You will receive a personal attention from our stylist who will make suggestions on how to best improve the fit of your clothes.
What are the alterations possible in my garment?
All the garments are individually cut and tailor made and have ample of room for alterations. You can get your sleeves altered up to 1.5 inches. Chest, hips, and waist can be altered up to 2 inches each. Trousers can easily be adjusted in length up to 2 inches. If you are opting for a Half Canvas construction upgrade, please understand that the 'Doctors Cuffs'/ 'Openable Buttonholes', sleeves cannot be altered and hence we encourage the customers to be sure while giving your sleeve measurements.
What is the alteration credit that you provide?
Unlike other custom clothiers, we do not overcharge! Period. Roughly, you automatically save to a tune of $200 per suit with Hangrr. If you think about it, that should be enough to cover any custom duties / alterations. We are still happy to provide alterations credit up to 10% of the total purchased invoice value as our commitment to provide you the best services possible. So, for example, if you have bought a Custom Suit for $300 (excluding shipping), you are eligible to receive an alterations credit of up to $30. We encourage customers to avail alterations credit only in the case where they genuinely require alterations and not in the case of measurement error. Alterations credit is disbursed on a case-to-case basis and is available within 30 days of receiving your custom made product.
How do I avail my alteration credit?
In order to avail alterations credit, you will need to scan the alterations receipt and email it to us to qualify for the credit. We will process the credit in the form of our store credit and adjust your measurement profile so that in the future your garments can fit perfectly.
Alterations credit can also be used as a Gift Card. To request a gift card, please send us an email at email@example.com and we will send you or your recipient a 'Gift Card' on your behalf. Gift Cards are fully redeemable at our Store anytime within 1 Year of your purchase.
What about alterations in ready to wear sizes?
Unlike other retailers, we provide our customers with a complete flexibility to customize even our ‘Ready to Wear’ clothing. Your ‘Ready to Wear’ clothing will be exclusively designed by you and hand-made by us and if you like we will make minor adjustment for you with no additional cost. Typically, when you buy ‘Ready to Wear’ clothing, it is completely up to your decision and expense if you would like to alter your garments or not. However, We encourage our customers to be doubly sure when selecting a size from our ‘Ready to Wear sizes’. Please view our size guide which has garment sizes, not the body sizes. If you need help in picking and selecting a size, please email us at firstname.lastname@example.org
What if the product can't be altered? Would you remake?
Ofcourse we will. :)
At Hangrr, every product is individually cut and hand-made by an experienced tailor. In our experiences, the chances of remakes are a rarity because we pay a lot of attention in making the garment as per the supplied measurements. Each garment is automated via our core engine technology and all the garments follow a rigorous Quality Check process before we ship them from our factory. Unlike other custom clothiers online, we manufacture our own products, check them by ourselves and ship them by our own. Hence 100% efficiency and no chances of negligence or shipping you a wrong product either.
In the rare case, where there has been a production error from our end, we will offer a full remake, no questions asked. What is a production error? Any change in the garment that is not related to the changes in measurement supplied is a production error. We hope you understand that if the measurements supplied our wrong, there is very little that we can do.
However, in the situation where a remake is necessary, please follow the following guidelines. Firstly, in order to qualify for a remake, you can send us an email at email@example.com within 30 days of receiving the product. Only once we agree to it and your request does not violate our terms of contract, you can ship back the product to us using the cheapest local postal/shipping service. Please keep the value to ‘USD 1’ and mention on the product ‘Returned Garments’. Returned product should be in an unworn and unaltered condition. Product design cannot be changed for the returned garment. Hangrr, reserves all rights to judgement of the requirement of a return.
What is your return / exchange policy?
Well, we would like to say we live to make you happy. In an unlikely event that you would like to return or exchange your garments, we would understand and do our level best to make it the best experience for you. But, as you know by now we are very different in the world of fashion. With the 100s of customization options, MTM options returns are based on the following points.
a) If you receive a different product to what you had ordered.
Ans: We have got you covered. No sweat
When ordering online, slight differences in shade of a product are possible. All fits follow standard AQL norms and might vary by industry acceptable 1/2 inch differences. Other than this, in an event a totally wrong product reaches you for any reason, we will replace it for no extra cost. Guarantee!
b) If your fit is not perfect?
Ans: Again, you are covered. This is awesome isn’t it?
The first time a customer orders any custom-made product there is a chance that the fit would not be 100% perfect. The need for minor alteration of the product or size adjustment might be necessary. Incorrect measuring does not qualify as production error. You can seek our alterations credit in such scenario. Please read our Alterations Policy for the same. We have got you covered. :)
c) My order was placed by mistake. I want to cancel my order.
Ans: No problem at all.
If you feel you have placed an order by mistake, please notify us no later than 12 hours as after that we will not be able to issue you a refund as the production process would have started.
d) If you receive a defective product?
Ans: We will not live with this sin! You shall bear no pain!
At Hangrr, every product is 100% individually custom made and handmade according to the customer's design and size preferences. Hence, we cannot process refunds for any reason except production error or manufacturing defects. In the case of a production error, please send an email to firstname.lastname@example.org. We will check the issue with our video & photo feeds of your product to verify any damages possible. If your request for return is accepted, the customer will be notified within 2 business days.